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Comments & Complaints

suggestionsWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.  If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately.  Further written information is available on the complaints procedure from reception.

 

Independent Contractor complaints/concerns/enquiries

ALL complaints, concerns and enquiries queries regarding Independent Contractor Services (e.g. GP, Dentist, Pharmacy, Opticians) should be directed to:

NHS England, PO Box 16738, Redditch, B97 9PT

Tel: 0300 311 22 33 (Monday to Friday 8am - 6pm, excluding English Bank Holidays)

Email: england.contactus@nhs.net

Complaints regarding commissioning decisions/issues e.g. individual patient funding requests and continuing health complaints

Complaints should be directed to:

customer Care Team, Lancashire Commissioning Support Unit, Lancashire Business Park, Jubilee House, Centurion Way, Leyland, PR26 6TR

Tel: 0800 032 2424

Emain:customer.care@lancashirecsu.nhs.uk

We are continually striving to improve our service.  Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman in England

The Health Service Ombudsman has published a booklet that describes the 'six principles for remedy' in relation to complaints handling and involves:

1. Getting it right

2. Being customer focused

3. Being open and accountable

4. Acting fairly and proportionately

5. Putting things right

6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write; Millbank Tower, Millbank, London, SW1P 4QP 

 

 
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