Rights & Responsibilities
People treating and helping you will give you their names. The Health Centre and rooms in it will have signs to help you, but if you require assistance please ask at the Reception Desk.
Please let us know if you change your name, address, or telephone number. It is important so we can contact you via phone and any clinic or hospital appointments don’t go astray delaying your health care unnecessarily.
We will do our best to make sure that you understand what we are trying to say and do for you. Please always ask if you are unsure about what we have said. Ask if you want to know more about your treatment.
Routine visits to the doctor are by appointment. Each appointment with the doctor is for 10 minutes. If you have made an appointment, you won’t have to wait more than half an hour without an explanation.
If you arrive late for your appointment, you will be asked to re-book for another day. If it is a medical emergency that you are seen that day, please make sure the receptionists are aware of your need.
We always try to answer the telephone as promptly as we can.
Please switch off your mobile phone when entering the Health Centre – it does interfere with specific equipment in the Treatment Centre. Also, we ask out of courtesy to other patients, doctors, and staff.
We will tell you about the services we offer and about the medicine you receive. We will let you know how to obtain test results when we arrange them. Remember to ask if you are not sure. Allow time for results to reach us.
We will advise you how to avoid illnesses as much as possible and how to treat minor illnesses yourself. We will arrange for routine immunisations, cervical smears, and other preventative measures.
Remember that you are responsible for your own and your children’s health. Try your best to act on our advice and to attend when called for immunisations, smears, and other health clinics.
We will treat all patients with equal courtesy and respect – the doctors and staff are entitled to be treated in the same way.
If you are unhappy about any aspect of our service, please tell any member of staff. In particular, the Practice Manager, Mrs Fraser welcomes any comments you have that would help improve the service you receive. If you are unhappy please do let us know early rather than late, to give us the chance to put things right.
Zero Tolerance Policy
This practice operates a policy of Zero Tolerance towards violent, abusive, or aggressive behaviour.
Patients who exhibit such behaviour will be removed from the practice list.