WE ARE REGISTERING NEW PATIENTS - PLEASE COME INTO RECEPTION AND COMPLETE THE REGISTRATION FORM

Appointments

DUE TO COVID-19 ALL APPOINTMENT REQUESTS ARE TRIAGED AND PUT DOWN FOR A TELEPHONE CONSULTATION 

Telephone Reception on 01772 325060 for an appointment.

PLEASE BE AWARE ALL PHONE CALLS TO THIS PRACTICE ARE RECORDED.

Our appointment system is there to help patients to see a GP or nurse.

• Appointments can be booked up to 2 weeks in advance, either by telephone, at the desk or on line via the practice website. 
• Each appointment is for 10 minutes.
• Each appointment can only be for one person.
• Appointments can be made online using Patient Access ask at Reception for details and visit www.patient.co.uk/access.
• Children under 14 must be accompanied by an adult.
• If you are late for your appointment, you will be asked to rebook (even if the doctor is running late). Please tell the receptionist if your illness cannot wait until the next available appointment.

If you wish to book your appointments on line please speak to the receptionist who will provide the necessary paperwork for you.

Telephone Advice

This service is for patients who feel they cannot wait for a routine appointment. They will ask to speak to a Doctor or Nurse Practitioner, so as to decide on the best way to help with the problem.

It is often possible for the doctor or nurse practitioner to deal with your problem by phone. Please speak to the receptionist about this service – available 8.30am to 5pm. The doctor or nurse will phone you back as soon as is practical.

Please remember, if your request relates to a fit note or a prescription request the receptionist can assist you.

Please ensure that we have your correct contact details.

Urgent Problems and Emergencies

Urgent same day appointments have been put in place at the request of the GP partners and it allows the practice to deal with the increasing number of patient appointments in the most effective way.

Urgent appointments are made for those with an urgent medical matter that needs treating that day.

If the problem is urgent please tell the receptionist and your call will be returned, by the on-call doctor, as soon as possible.  This service is available between 8.00am and 6.00pm every day.

In case of emergencies e.g. collapse, chest pain, severe shortness of breath or bleeding it may be best to phone 999

Notice to Patients who are over 75 years of age

In Line with Department of Health Guidelines with effect from 1st April 2014, any patient of 75 years and over must have a named GP for their care.

Notice to all patients

If you are unsure of whom your named doctor is please ask the receptionist to check for you.  You are still free to see any other doctor in the Practice.

Home Visits

If you request a home visit, a doctor or nurse may return your call to assess whether a home visit is the best course of action.

Visits are usually for very sick, frail, or bed–ridden patients.

Ill and feverish children can safely be brought to the surgery to be seen. If they have a rash, please inform Reception when you arrive.

Most problems can be dealt with more quickly and effectively if you come to the Health Centre, because facilities and equipment are available, which can't be used in the home. A home visit will not be made just because a patient has transport problems.

The need for a visit will be assessed by a doctor and a decision made based on the patient's illness.

To request a visit, try to telephone us between 8:30am and 11:00am, so we can organise our day. Please ensure you tell the receptionist the following:

• The patient’s name and age
• Where the patient is
• Telephone number to call back
• What is wrong, as best you can describe

Give as much information as you can – remember that the receptionist is there to help you and to help the doctor to assess how best to help you.

If you request a home visit, a doctor or nurse may return your call to assess whether a home visit is the best course of action.

Visits are usually for very sick, frail, or bed–ridden patients.

Ill and feverish children can safely be brought to the surgery to be seen. If they have a rash, please inform Reception when you arrive.

Most problems can be dealt with more quickly and effectively if you come to the Health Centre, because facilities and equipment are available, which can't be used in the home. A home visit will not be made just because a patient has transport problems.

The need for a visit will be assessed by a doctor and a decision made based on the patient's illness.

To request a visit, try to telephone us between 8:30am and 11:00am, so we can organise our day. Please ensure you tell the receptionist the following:

• The patient’s name and age
• Where the patient is
• Telephone number to call back
• What is wrong, as best you can describe

Give as much information as you can – remember that the receptionist is there to help you and to help the doctor to assess how best to help you.

If you request a home visit, a doctor or nurse may return your call to assess whether a home visit is the best course of action.

Visits are usually for very sick, frail, or bed–ridden patients.

Ill and feverish children can safely be brought to the surgery to be seen. If they have a rash, please inform Reception when you arrive.

Most problems can be dealt with more quickly and effectively if you come to the Health Centre, because facilities and equipment are available, which can't be used in the home. A home visit will not be made just because a patient has transport problems.

The need for a visit will be assessed by a doctor and a decision made based on the patient's illness.

To request a visit, try to telephone us between 8:30am and 11:00am, so we can organise our day. Please ensure you tell the receptionist the following:

• The patient’s name and age
• Where the patient is
• Telephone number to call back
• What is wrong, as best you can describe

Give as much information as you can – remember that the receptionist is there to help you and to help the doctor to assess how best to help you.