1. Opening Times

Patient Access to The New Hall Lane Practice with effect from 30.06.16

Surgery Access

The Practice Doors will open between the hours of 08:30 to 18:00 Monday to Friday excluding bank/public holidays and Protected Educational Time Sessions one afternoon per month. On those Occasions a poster will be displayed to inform patients how to access medical attention.

Telephone Access

The Practice telephone lines will be open and manned during the core hours of 08:00 to 18:30, Monday to Friday excluding bank/public holidays and Protected Educational Time Sessions one afternoon per month.  A phone message will be available when the Surgery is closed to advise patients how to access medical attention.

WHEN THE SURGERY IS CLOSED, ANY PATIENTS REQUIRING URGENT MEDICAL ATTENTION SHOULD TELEPHONE: 111.

The exceptions to this are:

• Every Thursday we will be closed from 1-2pm for staff training. Telephones will be answered as ususal.
• Once a month, usually on a Tuesday afternoon, the Practice will close for a full afternoon for training. Information Posters will be displayed giving the specific day and dates. Please see Practice Closures tab above for all the dates in 2017 & 2018.
• If you need to contact the Practice on these afternoons you will hear a recorded message which redirects you to the NHS 111 service.  

                                        On Non-Bank Holiday Days:

                                  Between 08.00 and 08.30 in the Morning

                                        Please phone 01772 325075

         If you wish to speak to an Emergency Doctor Please call 111

Our Opening Times over the Christmas Period

Christmas & New Year Opening Times

Pharmacist Opening Times over the Christmas Period 

Christmas Day and Boxing Day

New Years Day

Locality Hub

We are now providing access to appointments on Saturday's & Sunday's, which can be booked via our reception team.

The locality Hub can be contacted on 01772 529200 to book or cancel weekend appointments during the following hours

Monday-Friday(inc Bank Holidays) 18:30 - 20:00

Saturday 08:00 - 12:00

Sunday 09:00 - 12:00

If you wish to cancel a normal practice appointment, you can do this online if you have an account, or by calling our reception team during normal working hours.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitutes an emergency.  

Consulting Times

Practice Nurse appointments are available from 8.30 to 5.15 dependent on the clinic you are booking into.

When We Are Closed

If you require urgent medical assistance which cannot wait until the surgery re-opens, please hang up and call 1-1-1. Calls to the NHS 111 service are free from both landlines and mobilles.

FROM 31ST JULY 2015 - PLEASE RING 111

Between 8:00am and 8:30am for Emergency GP service please telephone 01772 325075.

All telephone conversations are recorded.

PRACTICE CLOSURES 2018-2019

We are closed for staff training on the following dates:

• Tuesday 18 June 2019-Surgery is closed 12.30pm for the full afternoon
• Tuesday 24 June 2019 -Surgery is closed 12.30pm for the full afternoon
• Tuesday 16 July 2019-Surgery is closed 12.30pm for the full afternoon
• Tuesday 20 August 2019-Surgery is closed 12.30pm for the full afternoon
• Tuesday 17 September 2019 - Surgery is closed 12.30pm for the full afternoon
• Tuesday 12 November 2019-Surgery is closed 12.30pm for the full afternoon
• Tuesday 17 December 2019 - Surgery is closed 12.30pm for the full afternoon
• Tuesday 18 February 2020 -Surgery is closed 12.30pm for the full afternoon
• Tuesday 17 March 2020 -Surgery is closed 12.30pm for the full afternoon

If you require urgent medical assistance when the surgery is closed please telephone: 111

Arrangements for Bank Holidays 2019 & 2020

For security reasons the front door of the Health Centre will be locked each

evening at 18:00

If you wish to speak to an Emergency Doctor please call 111